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Description:

PROJECT: They will help with product delivery for our ASK Portal. Including backlog management, sprint planning and guiding the team's work to deliver consumer value and business growth. This role will drive a variety of tasks and outcomes including: requirements facilitation, developing acceptance criteria and user stories, leading testing efforts, backlog refinement and sizing, supporting development during scrum and providing analysis and problem solving expertise as new opportunities arise.

IDEAL BACKGROUND: Looking for Product owner to help develop portal to support operations and reporting related in ITSM.

TOP REQUIREMENTS: Product ownership (5+ years), Backlog management (3+ years), Testing (2+ years), UI UX design (2+ years).

*** What experience will set candidates apart from one another? Product ownership, Backlog management, Testing, Agile, ServiceNow, ITIL.

LOCATION: Remote

*** Cannot provide sponsorship upon conversion.

TEAM STRUCTURE: 1 Scrum Master, 1 Product Owner, 4 Software Engineers, 5 Report Developers, 1 Tester.

INTERVIEW PROCESS:
a. How many rounds? 2
b. Video vs. phone? Video preferred
c. How technical will the interviews be? Low/Medium

This role will drive a variety of tasks and outcomes including: requirements facilitation, developing acceptance criteria and user stories, leading testing efforts, backlog refinement and sizing, supporting development during scrum and providing analysis and problem solving expertise as new opportunities arise. This role will partner closely with the other Product Owners, Scrum Master and Engineering Leads.

Primary Responsibilities:
Promote and drive Agile development methodology throughout the team/s, providing direction and support to development and quality assurance teams
Promote Agile product management processes, stays abreast of new emerging technology capabilities and leverages knowledge in contributing to product solutions
Define, prioritize, and drive realization of specific product vision
Accountable to represent business partners crossing functional areas to transform vision into requirements align and deliver objectives. Escalate blocking items to Stakeholders when applicable
Accountable for aligning business teams thru development of communications, socialization, and education of objectives and detailed requirements guiding team members to accomplish objectives
Serve as the 'voice of the customer' with delivery teams, representing/reinforcing the customer's perspective throughout the product realization cycle
Manage developing requirements and prioritization of backlog, continuously and transparently communicate with internal stakeholders the prioritization of the Product Backlog and status
Reviews, accepts, and prioritizes feedback and new requirements from project stakeholders
Work with Scrum Masters to help direct, motivate, and guide the delivery teams
Ensure that Scrum Team deliverables meet agreed-upon standards for quality and non-functional requirements, and that the products meet the stated business need
Collaborate with a cross functional team of designers, business analysts, developers, testers and others to develop and execute against Product Roadmaps and Release Plans
Collaborates with Solution architect and Development leads to refine Product Backlog
Own, prioritize, and maintain the Product Backlog, including definition of epics, user stories, acceptance criteria
Break down epic level user stories into detail level stories consumable and testable by a scrum team
Collaborate with business partners in usability testing and the development of the user design
Manage, prioritize, and assess the impact of defects, including providing key input on the decisions to fix or defer
Review output of development to ensure specified acceptance criteria has been completed
Defines and analyzes metrics that measure and benchmark product success
Other duties, as assigned

Required Qualifications:
Bachelor's degree or equivalent work experience
5+ years in Project Management (or related positions)
5 + years of experience working with Agile development methodology
2+ years of experience with BI tools such as Tableau, PowerBI, or QlikView
2+ years Data management experience
2+ years UI UX Testing and or test driven development
2+ years acting as a Product Owner for development teams: Writing user stories, and following the development process through user story acceptance
1+ years Web UI UX design experience
1+ years of Release Management
Advanced level of proficiency with PC based software programs required (Excel, Word, PowerPoint)

Preferred Qualifications:
Experience with ServiceNow Platform
ITIL Foundations Certification
Self-starter with the ability to appropriately assess the need for independent decision-making verses leadership escalation
Ability to react to product adjustments and expectations promptly and efficiently
Strong technical skills and ability to pick up new technologies quickly is beneficial
Excellent communication, interpersonal, and organizational skills
Experience with Passion for customers and a demonstrated focus on customer experience
Energy, motivation, and commitment to drive to results in a challenging, fast paced environment
Demonstrated ability to meet commitments, build consensus, negotiate resolutions and garner respect from other teams