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Description:

What is the specific title of the position? Genesys Routing Developer

*** Open to candidates that require sponsorship upon conversion.

IDEAL CANDIDATE: Candidate must have experience in Contact center technology especially in Genesys platform and it is Ideal if he is from health care domain, but it is not mandatory.

TOP REQUIREMENTS: Top 3 skills: 1) Genesys Routing 2) Genesys Composer 3) Genesys Rules

Requirements:
Development experience using Genesys Suite of technologies with specialization in Genesys Framework is a must. ( Genesys CTI, Genesys SIP, Genesys Composer, ORS (Orchestration Server), Genesys OCS, Genesys Workspace, Genesys Eservices.) Design and Develop Routing Applications for Voice and Multi-Channel using Composer / IRD, SCXML is a must and VXML will be of added advantage. Proficient in tools like CCpulse , GAX (Genesys Administrator Extension), GA(Genesys Administrator). Database knowledge pertaining to SQL and Cassandra will be considered a plus. Having a strong knowledge in SDLC. CICD experience with Jenkins and GitHub.

What skills/attributes are a must have?
3+ years of Routing Development Experience in Genesys Contact Center Solutions (Voice, IVR and Multi-channel)
3+ years of Configuration management tools
Experience in developing Routing workflows using Composer
3+ years of experience in designing, developing and debugging routing solutions using Genesys Orchestration Server, Genesys Rules Engine and URS
Working knowledge of Genesys/Cisco Framework, reporting, routing and multi-channel components
Ability to architect routing design and development for the customer
Experience in troubleshooting routing issues in production on call
Excellent Communication and interpersonal skills

What skills/attributes are nice to have?
Experience on Build automation tools such as Anthill Pro, XL Deploy, and Jenkins to support CI / CD approach
Experience using Cyara for call flow automation testing
Genesys certification in Routing

TEAM STRUCTURE: Team Structure: 1 Scrum Master, 1 Team lead, 4 Developers, 2 QA.

What are the work hours?
8am-5pm Monday through Friday (required to work after hours to support a change release)

Where is the work to be performed?
Candidate must be able to report to one of the Client facility;
Plymouth, MN
Hartford, CT
Basking Ridge, NJ

What type of interview process is preferred?
Initial interview will be a 30 minute video and audio call followed by another round or two with other team members.