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CSR Customer Service Representative in Pasig upto 25k
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CSR Customer Service Representative in Pasig upto 25k

Work schedule: Mon - Fri 8am to 5pm ; Sat 8am to 12nn
MUST BE AN IT or computer engineering background

∑ Candidate must have a Bachelorís/College Degree
∑ At least with 2 years of work experience in any or a combination of the following - customer service, call center support, sales, account management, IT support
∑ Good English communication skills

Job Responsibilities :
∑ Coordinate the processing and delivery of all customer orders. Ensure that customers have acknowledged the complete delivery of all their orders.
∑ Respond to and provide information to customer inquiries
∑ Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
∑ Communicate with clients via phone call, email, face-to-face, and other channels to provide step-by-step solutions in resolving product or service issues
∑ Troubleshoot product components (hardware, software) to identify and resolve issues reported by customers
∑ Conduct research to obtain information useful in addressing customer issues
∑ Collaborate with other members/groups in the company to resolve customer issues
∑ Escalate and coordinate the resolution of issues with suppliers or partners
∑ Pro-actively monitor the GPS service and resolve any immediate issues
∑ Identify upselling opportunities to facilitate sales of company products/services
∑ Participate in the development of training documents, manuals, procedures, and solution articles
∑ Record all customer inquiries and issues including the actions and resolutions taken to address the problem.
∑ Ensure compliance to internal reporting requirements

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Makati, PH 1227
Phone: 0945-741-0492

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